Privacy Policy

Effective Date: 14 September 2025

Address: Caulfield, VIC, Australia

Glow Saunas (“Glow Saunas”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us, or make a purchase. It complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we outline rights available to overseas visitors (e.g., GDPR in the EU/UK).

1. Information We Collect

We collect information necessary to provide our products and services and improve your experience:

Identity & contact details (name, email, phone number)
Addresses (billing and shipping)
Order & payment details (processed via secure payment gateways; we do not store full card data)
Communication history (customer support messages, enquiries)
Device & usage data (IP address, browser, device type, pages viewed, referring URLs)
Cookies and analytics data (see Section 7)
Marketing preferences and consent status

2. How We Use Your Information

We use personal information to:

Process and fulfil orders, arrange delivery, and provide customer support
Send essential service communications (order updates, delivery notifications)
Operate, maintain, and improve our website, products, and services
Detect, prevent, and investigate fraud, abuse, or security incidents
Send marketing communications where you have provided consent (you can opt out at any time)
Administer loyalty, referral, or rewards programs (where applicable)
Comply with legal obligations and enforce our terms

3. Lawful Basis (GDPR/EU/UK visitors)

Where GDPR applies, we rely on the following legal bases: performance of a contract (order fulfilment), legitimate interests (site security, service improvement), consent (marketing), and compliance with legal obligations.

4. Data Storage, Security & Retention

We implement reasonable physical, technical, and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Payment data is encrypted and processed by trusted providers (e.g., Shopify Payments, Stripe); we do not store full card numbers.

Retention: We retain personal information only for as long as necessary to provide services, comply with legal and tax requirements, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to de-identify or securely destroy the information.

5. Sharing Your Information

We do not sell your personal information. We may share limited data with trusted third parties to deliver our services, including:

Payment processors for secure transactions
Logistics and delivery partners to ship your order
Customer support, email/SMS marketing platforms (with your consent)
Website hosting, IT, and analytics providers
Regulatory or law enforcement agencies when required by law

All third parties are required to handle data in accordance with applicable privacy laws and our instructions.

6. International Transfers

Your information may be processed outside Australia (e.g., by cloud providers). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place (such as contractual protections) so your information remains protected.

7. Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience, remember your preferences, keep items in your cart, and understand site performance. We also use tools such as Google Analytics and Meta Pixel for aggregated insights and ad measurement.

You can control cookies via your browser settings. Disabling certain cookies may affect site functionality. Where required, we will present a consent banner and honour your choices.

8. Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion (erasure) where we have no lawful reason to retain it
Opt out of direct marketing at any time
Withdraw consent where processing is based on consent
Data portability (GDPR jurisdictions)

To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act and APPs.

9. Complaints

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Third-Party Links

Our site may contain links to third-party websites (e.g., social media or external articles). We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. We will post the updated version on this page and update the effective date above. Continued use of our website after changes take effect indicates your acceptance of the updated terms.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Glow Saunas Pty Ltd

Email: info@glowsaunas.com.au

Phone: 1300 609 188

Address: Caulfield, VIC, Australia